Terms and conditions

Italian Style General Trading L.L.C.

Effective Date: 01 APRIL 2026

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website, services, and projects provided by Italian Style General Trading L.L.C. (“Company”, “we”, “our”, or “us”). By accessing our website or engaging in any business or project with the Company, you agree to be bound by these Terms.

2. Scope of Services

The Company is engaged in general trading activities, including but not limited to the supply, distribution, and sale of goods, equipment, and related services. All products and services are subject
o availability and confirmation.

The Company is also specialized in investment and operation within the food and beverage retail sector, including but not limited to coffee shops, coffee kiosks, and mobile coffee counters operating under the MIKAH Coffee brand.

In addition, the Company operates a catering division providing catering services to both corporate and private clients.

3. Quotations and Orders

  • All quotations issued by the Company are valid only for the period specified therein.
  • Orders shall be considered confirmed only upon written acceptance by the Company.
  • The Company reserves the right to refuse, cancel, or modify any order at its sole discretion.

4. Pricing and Payment

  • All prices are quoted in UAE Dirhams (AED) unless otherwise stated.
  • Payment terms shall be as agreed in writing between the parties.
  • The Company reserves the right to suspend or terminate services in the event of delayed or non-payment without liability.

5. Delivery and Risk

  • Delivery timelines are estimates only and may vary due to operational or external factors.
  • Risk in goods shall pass to the client upon delivery.
  • The Company shall not be liable for delays caused by third-party logistics providers or circumstances beyond its control.

6. Returns and Claims

  • Any claims relating to damaged or defective goods must be reported in writing within 48 hours of delivery.
  • Returns are subject to prior written approval by the Company and must comply with agreed return conditions.

7. Joint Ventures and Partnerships

  • Any joint venture, collaboration, investment, or partnership involving the Company must be formally approved in writing by the Company’s management prior to commencement.
  • No employee, agent, or representative is authorized to bind the Company to any joint venture or partnership unless expressly authorized in writing.
  • All joint ventures or partnerships shall be governed by a separate legally binding agreement executed by authorized representatives of all parties.
  • In the event of the sale of shares or investment participation in any Company project, the execution of the relevant agreement shall constitute a binding commitment. Upon signature, the full contract value shall become immediately due and payable. The investor agrees to transfer the full amount to the Company’s designated bank account within a maximum of 24 hours from the date of signing.
  • Any unpaid amount after the execution of the agreement shall be deemed a legally enforceable liability owed by the investor to Italian Style General Trading L.L.C., without prejudice to the Company’s right to take legal action.
  • The Company reserves the absolute right to accept or reject any proposed partnership, investment, or project at its sole discretion.

8. Intellectual Property

All content, trademarks, logos, branding, and materials displayed on the Company’s website or used in its operations remain the exclusive property of Italian Style General Trading L.L.C. and may not be used, reproduced, or distributed without prior written consent.

9.
Limitation of Liability

To the fullest extent permitted by law, the
Company shall not be liable for any indirect, incidental, special, or
consequential damages arising out of or in connection with the use of its
products, services, or projects.

10.
Force Majeure

The Company shall not be held liable for any
failure or delay in the performance of its obligations if such failure or delay
is caused by events beyond its reasonable control, including but not limited
to:

  • Acts of God
  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions, restrictions, or regulations
  • Supply chain disruptions
  • Pandemics, epidemics, or public health emergencies

In such circumstances, the Company’s obligations shall be suspended for the duration of the force majeure event. The Company shall use reasonable efforts to resume performance as soon as practicable.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive
jurisdiction of the courts of Dubai.

12. Amendments

The Company reserves the right to amend, modify, or update these Terms at any time without prior notice. Continued use of the
website or engagement with the Company’s services shall constitute acceptance of the revised Terms.

13. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior agreements, understandings, or representations, whether written or verbal.